# Flex plan: €0.99 per outcome, €50 trial credit Flex plan # Assistance by the outcome, at €0.99 each. Flex bills €0.99 for every outcome the agent delivers, and it starts with a 14-day trial that includes €50 of outcome credit. The subscription, with its 100-outcome monthly minimum, begins when the trial ends. [Start a Flex plan→](https://login.unless.com/signup?client_id=7jmjrqh3j3b0nhtg95snbl3751&response_type=code&scope=email%20openid%20phone&redirect_uri=https%3A%2F%2Funless.com%2Fen%2Fdashboard%2Fsignup%2Fflex%2F&state=csrf%3Dnoscript%2Cplan%3Dflex) [Compare all plans](/en/pricing/) The trial runs for 14 days. After that, the standard Flex plan at €0.99 per outcome. Pricing ## What Flex costs, and what the credit covers. €0.99 Per outcome €50 Trial credit included 14 days Trial length A valid payment card is required to activate the plan. Nothing is charged until the credit is used or expires. One [outcome](/en/help/getting-started/glossary/#outcome) costs €0.99. That is the price during the trial and the price on the subscription afterward, so nothing about the rate changes when the trial ends. The subscription bills a minimum of 100 outcomes per billing month, which puts the floor at €99, and everything above the floor is metered one outcome at a time. Your billing month runs from the exact date the subscription starts and repeats on that date. The minimum applies to the subscription only, not to the trial. At a glance Unit price €0.99 per outcome Trial credit €50, covering up to 50 outcomes Trial length 14 days from signup, or until the credit is spent Subscription minimum 100 outcomes per billing month, so €99 per month Billing month Starts on the date your subscription starts, not on the first of the month Payment method A valid payment card, required to activate the plan Cancellation Direct and without obligation during the trial, 30 days notice on the subscription Merchant Rocket Launcher B.V., Amsterdam, the Netherlands, shown as RL on your card statement What you get ## The whole platform, from the first outcome. Flex is not a starter tier. You get the Customer Agent, the Team Assistant, and the auto-generated Help Center, all running on the three senses: Living Knowledge, Living Memory, and Living Context. EU data residency, the Privacy Vault, and the per-decision audit trail are included too. Compliance is how the platform is built, not an upgrade you buy later. Included on both plans - Customer Agent, Team Assistant, and the auto-generated Help Center - Living Knowledge, Living Memory, and Living Context - EU data residency and the Privacy Vault - Per-decision audit trail On the Flex plan - **€0.99 per outcome**, with a 100-outcome minimum per billing month - 10 team seats - 5 audiences - 2 standard connectors - Email support What counts ## You pay for results, not for traffic. An outcome is recorded when Unless does the job it was set up to do in an interaction. That is either a resolution, where the agent answers at least one real question with no human needed, or a procedure handoff, where a configured Procedure passes the customer to a person or a workflow with full context. One interaction is one outcome, no matter how many steps the agent takes inside it. Misfires cost nothing. Proof ## Numbers from production. Figures come from Unless usage reports across live customer deployments in regulated European businesses, not from a survey or a lab. 78% Ticket deflection rate Average across all customer touchpoints, from sales to support. 71% Average efficiency gain Measured across team productivity before and after deployment. 64% Content ops automated Knowledge maintenance that used to take a team now runs on autopilot. 37% Outside office hours Resolved without human involvement, across every channel, around the clock. ![tripletex](/assets/svg/logos/tripletex.svg) ![youserve](/assets/svg/logos/youserve.svg) ![zorgdomein](/assets/svg/logos/zorgdomein.svg) ![saldeosmart](/assets/svg/logos/saldeosmart.svg) ![visionplanner](/assets/svg/logos/visionplanner.svg) ![smartdok](/assets/svg/logos/smartdok.svg) ![calipso](/assets/svg/logos/calipso.svg) ![silverfin](/assets/svg/logos/silverfin.svg) ![curiosity](/assets/svg/logos/curiosity.svg) ![idella](/assets/svg/logos/idella.svg) ![visma](/assets/svg/logos/visma.svg) ![norvato](/assets/svg/logos/norvato.svg) ![temponizer](/assets/svg/logos/temponizer.svg) ![autopay](/assets/svg/logos/autopay.svg) ![kontek](/assets/svg/logos/kontek.svg) ![acos](/assets/svg/logos/acos.svg) ![proceedo](/assets/svg/logos/proceedo.svg) ![houseofcontrol](/assets/svg/logos/houseofcontrol.svg) ![oima](/assets/svg/logos/oima.svg) ![amplio](/assets/svg/logos/amplio.svg) ![amili](/assets/svg/logos/amili.svg) Point the agent at your busiest questions and see what it resolves in two weeks. [Start a Flex plan→](https://login.unless.com/signup?client_id=7jmjrqh3j3b0nhtg95snbl3751&response_type=code&scope=email%20openid%20phone&redirect_uri=https%3A%2F%2Funless.com%2Fen%2Fdashboard%2Fsignup%2Fflex%2F&state=csrf%3Dnoscript%2Cplan%3Dflex) Add-on modules ## Compose only what you need. Compose only what you need. Everything here is bundled into Fixed. View add-on modules | Module | Price | Billing | | --- | --- | --- | | Onboarding | €2,499 | · one-off | | Premium support (Slack, bi-weeklies) | €299 | · per month | | CSAT moduleComing soon | €99 | · per month | | SLA module | €99 | · per month | | Unlimited seats | €99 | · per month | | Unlimited audiences | €99 | · per month | | Unlimited standard connectors | €99 | · per month | | Premium connector | €99 | · per month, each | Built for Europe ## Compliance is the default. EU data residency by default. PII filtered and tokenized at the gateway. Per-decision audit trail. GDPR EU AI Act DORA OWASP Configurable for the requirements of GDPR, DORA, ISO 42001, EU AI Act, and entities supervised by BaFin and AFM. [See the full trust architecture →](/en/trust/) The credit ## How the credit works, and what happens after. The credit is prepaid usage that sits on the account from the moment the plan starts. It is worth €50 at the same €0.99 unit price everyone pays, so it covers up to 50 outcomes. Two things end the trial, and the first one to happen wins. Either you reach 50 outcomes, or 14 days pass from the day you signed up. Whatever credit is left at that point expires. Unused credit is not refundable and not transferable, and it does not carry into the subscription. When the trial ends, the Flex subscription starts at €0.99 per outcome with a minimum of 100 outcomes per billing month. Your billing month runs from that date and repeats on it, and the first invoice arrives after your first full paid month. If you cancel during the trial, none of that happens and the card is not charged. On the subscription, cancellation takes 30 days notice and takes effect at the next billing cycle. Trial and plan terms ### The terms in full Read the full terms - €0.99 per outcome, the same unit price during the trial and on the subscription afterward - €50 of outcome credit, applied at signup on a new Flex plan, covering up to 50 outcomes - Valid for 14 days from signup, or until the credit is spent, whichever comes first - Unused credit expires when the trial ends. It is not refundable, not transferable, and cannot be extended or converted - A valid payment card is required to activate the plan. No charge is made while trial credit remains on the account - The Flex subscription begins automatically when the trial ends, either because the credit is spent or because the 14 days have passed - From that point the plan bills €0.99 per outcome, with a minimum of 100 outcomes per billing month, so €99 per month - Your billing month runs from the date the subscription starts and repeats on that date, so there is no partial first month - The 100-outcome minimum does not apply during the trial - During the trial you can cancel directly from the account settings, with no notice period and no obligation, and the card is not charged - On the subscription, cancellation takes 30 days notice and takes effect at the next billing cycle. The cycle you are in is billed as normal, including the monthly minimum - Credit is included with new Flex accounts, one trial per organization. Unless may stop including credit with new signups at any time, and trials already started are not affected - Merchant of record: Rocket Launcher B.V., Panamalaan 8-D, 1019 AZ Amsterdam, the Netherlands, VAT NL856013389B01. Charges appear on your card statement as RL These terms sit alongside our standard [terms and conditions](/en/legal/customers/terms-of-service/). ## Frequently asked questions ### Do I need a payment card to start? Yes. A valid payment card is required to activate the plan, so the account is ready to continue when the trial ends. Nothing is charged while trial credit remains, and if you cancel during the trial the card is not charged. ### What happens when the €50 credit runs out? The trial ends when the credit reaches zero or 14 days pass, whichever comes first. The Flex subscription then starts at €0.99 per outcome, with a minimum of 100 outcomes per billing month. ### How many outcomes does €50 cover? Up to 50 outcomes. At €0.99 per outcome, €50 of credit covers 50 outcomes on your own content and your own customers, applied to a new Flex account at signup. ### How do I cancel? During the trial you can cancel directly from the account settings, with no notice period and no obligation. Once the subscription has started, cancellation takes 30 days notice and takes effect at the next billing cycle. ### Does the 100-outcome minimum apply during the trial? No. The minimum applies from the moment the subscription starts, which is when the credit is spent or when the 14 days end. The trial is capped below the minimum on both credit and time. ### What if we do not use all €50? Unused credit expires when the trial ends and does not carry into the subscription. It has no cash value and cannot be transferred or refunded, so the fastest way to learn something is to point the agent at your busiest questions on day one. ### Who charges my card? Rocket Launcher B.V., the company behind Unless, is the merchant of record for all Flex charges. It is registered at Panamalaan 8-D, 1019 AZ Amsterdam, the Netherlands, with VAT number NL856013389B01. Charges appear on your card statement as RL. ### Is the trial the full platform or a limited version? The full platform. Flex is not a cut-down demo. You get the Customer Agent, the Team Assistant, and the auto-generated Help Center, all running on Living Knowledge, Living Memory, and Living Context, with EU data residency, the Privacy Vault, and the per-decision audit trail included. ### Where does our data live during the trial? In the EU, by default, the same as on any paid plan. PII is filtered and tokenized at the gateway before any model call, and every decision is captured in the audit trail. Compliance is how the platform is built, not something the trial waives. ### Can I switch to Fixed later? Yes. Most teams that start on Flex move to Fixed once volume justifies a predictable budget, or once procurement asks for an SLA and a named account manager. You can move across at any time. ## €0.99 per outcome, with €50 to begin. Flex is metered support with the full platform behind it. You get a bill you can predict, and two weeks of prepaid usage to see what the agent actually resolves. A valid payment card is required to activate the plan. Nothing is charged until the credit is used or expires. [Start a Flex plan→](https://login.unless.com/signup?client_id=7jmjrqh3j3b0nhtg95snbl3751&response_type=code&scope=email%20openid%20phone&redirect_uri=https%3A%2F%2Funless.com%2Fen%2Fdashboard%2Fsignup%2Fflex%2F&state=csrf%3Dnoscript%2Cplan%3Dflex)