Everything you need to boost customer success
All the tools you need to level up your AI
Supercharge your customer journey with ready-to-go AI components, plug-and-play integrations, agentic skills, and state-of-the-art models for every use case — no code or pro code, your choice.
The compliant 24/7 support assistant that is always on
Instant AI assistance
Let your customers and teams find what they need, get answers to complex questions, and automate their tasks across the customer journey... without a worry about security and European regulations.
AI-powered search
Our AI understands each query’s context and retrieves the most relevant answers, drawing from up‑to‑date information across your company’s knowledge sources.
Using audiences and sophisticated data organization, results are personalized to each user and lifecycle stage, ensuring people see the most relevant information for their situation.
visma.com
AI assistance
For anonymous website visitors and named clients alike, AI assistants can increase conversion, retention, and expansion while reducing interactions with your support team. They not only answer questions but stay aware of context, suggest follow‑up inquiries, and can perform actions on the end user’s behalf.
Remaining tickets can be handled much faster with the Unless Team Assistant ready to jump in: it summarizes previous interactions, reads tickets and answers them, finds similar cases, and automates repetitive tasks.
eaccounting.nl
Agent task automation
AI agentic skills can perform tasks on the user’s behalf — from simple steps like opening extra components to more complex operations like upsells, profile updates, or triggering your business workflows.
Because we operate in regulated markets like finance and healthcare, our AI skills typically keep humans in the loop, suggesting actions and workflows rather than executing them fully autonomously.
silverfin.com
Creating the perfect product experience
Advanced features
There is more. Our platform offers a range of advanced features that will help you to create the perfect experience for your users.
- No-code AI components
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Deploy AI-powered widgets into your existing web apps and portals without engineering effort. Use configurable templates for chat, search, and in-app notifications.
- Deep stack integrations
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Connect to tools like CRMs, help desks, and internal systems so AI can read context and take action where work already happens. Sync customer data, tickets, and events to power more relevant conversations.
- Granular access and guardrails
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Control exactly who sees what and which actions AI can take, based on role, audience, and environment. Keep sensitive workflows guarded while still giving teams and customers powerful self-service options.
- Autonomous knowledge improvements
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Continuously sync help centers, product docs, and internal knowledge. Detect knowledge gaps, notify content owners, and generate suggested improvements.
- Compliance-ready AI foundation
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Run AI experiences on infrastructure built for regulated markets, with data minimization, consent controls, and regional hosting. Support GDPR- and EU AI Act-compliant deployments out of the box.
- Human-in-the-loop oversight
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Keep humans in control of high-impact journeys by routing suggested replies and actions for review and approval. Use review queues and escalation paths to blend automation with expert judgment.
- Customer success analytics
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Track deflection, resolution time, satisfaction, and adoption across every AI touchpoint. Attribute impact to specific experiences so you can double down on what works and report clear ROI to stakeholders.
- Brand-perfect experiences
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Customize tone, visuals, flows, and data sources so every AI touchpoint feels native to your product. Align language, design, and guardrails with your brand and industry expectations.
- Enterprise-grade governance
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Manage permissions, environments, and configuration safely at scale. Use roles, audit trails, and change-safe workflows to ship new AI experiences to production with confidence.
Built on GDPR, DORA, and the EU AI Act
Privacy protection is our top priority
A carefully designed infrastructure shields personally identifiable information from leaking, offering PII filtering and tokenization, AI model isolation, and real-time model switching.
- Cookieless by default
- Our platform is GDPR, EU AI Act, and CCPA compliant. Privacy-first design with zero cookies, full disclosure, consent mechanisms, and anonymization ensures data protection.
- Governance of protected user data
- We provide advanced data control through audience-based access, real-time data management, and sensitive data obfuscation. Transparent policies guide these procedures.
- Advanced PII filters
- Personal data will be filtered from any source material upon ingestion. The same goes for user queries in case one of your customers coincidentally shares private data.
- Transparent data policies
- We expose transparently what data we store, why, where, and for how long. Any personal data is located in a heavily secured data storage in the European Union only.
- The AI does not know who you are
- Personal data that is purposely submitted will not reach the AI either. Contextually relevant information will be obfuscated using a "privacy vault" architecture.
- AI-agnostic system built for regulatory change
- The regulatory landscape in the EU can change overnight, potentially disqualifying certain models. That's why our system is designed to switch AI models within minutes.
What Visma Latam says
"There’s never a perfect time to start integrating AI into your customer operations, as your knowledge base is always evolving. However, with UNLESS, we’ve quickly identified and addressed gaps in our documentation. So why wait? Start now!"