The ROI of AI in customer support: metrics, costs, and what to expect
Discover how AI boosts customer support ROI with key metrics and cost insights for SaaS solutions like Unless.
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Blog
A collection of blog posts, stories, opinions and customer cases.
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Why digital autonomy matters
Digital autonomy means independently managing our technology and data to ensure security and privacy.
Fireside chat at Visma AI Conference 2025
Transforming customer support with AI - insights from the Visma AI Conference 2025 fireside chat of Edgars Dzenuška and Sander Nagtegaal.
The AI platform for Europe's regulated sectors
Businesses in Europe's regulated sectors face unique challenges launching AI solutions while complying with strict regulations.
Changelog updates in 2024
The Unless team shares what they worked on in 2024 so you can stay up to date on all new features, improvements, and fixes.
Conversational AI and privacy: a user-friendly guide for end users
Explore how conversational AI safeguards your privacy through secure storage, controlled access, and compliance with GDPR regulations.
Another spectacular year comes to an end
Join us at Unless as we revolutionize AI in 2024, paving the way for innovation and growth in 2025 with the Sentient Knowledge Base!
Privacy measures for conversational AI in the EU
Learn 12 key strategies to ensure GDPR and EU AI Act compliance for AI technologies in the EU, safeguarding your company’s future.
Unlocking generative AI for customer operations in the EU
Learn how Unless addresses fragmented solutions, the European skill gap, and regulatory hurdles in regulated markets.
How ZorgDomein rapidly increased self-service with Unless
The leading digital healthcare platform in the Netherlands is enhancing its patient support and case handling with extensive AI use.
Specialized AI providers versus built-in AI in CRM systems
In regulated markets in the EU, choosing the right conversational AI - specialized or pre-packaged in a CRM - is key to ensure compliance.