The ROI of AI in customer support: metrics, costs, and what to expect
Discover how AI boosts customer support ROI with key metrics and cost insights for SaaS solutions like Unless.
Blog
Know-how
These posts explain aspects of our product and how to turn your user interfaces into a dialogue with AI.
Why digital autonomy matters
Digital autonomy means independently managing our technology and data to ensure security and privacy.
The AI platform for Europe's regulated sectors
Businesses in Europe's regulated sectors face unique challenges launching AI solutions while complying with strict regulations.
Changelog updates in 2024
The Unless team shares what they worked on in 2024 so you can stay up to date on all new features, improvements, and fixes.
Conversational AI and privacy: a user-friendly guide for end users
Explore how conversational AI safeguards your privacy through secure storage, controlled access, and compliance with GDPR regulations.
Privacy measures for conversational AI in the EU
Learn 12 key strategies to ensure GDPR and EU AI Act compliance for AI technologies in the EU, safeguarding your company’s future.
Unlocking generative AI for customer operations in the EU
Learn how Unless addresses fragmented solutions, the European skill gap, and regulatory hurdles in regulated markets.
Specialized AI providers versus built-in AI in CRM systems
In regulated markets in the EU, choosing the right conversational AI - specialized or pre-packaged in a CRM - is key to ensure compliance.
Choosing a Conversational AI platform in the European Union
Choosing the right conversational AI platform in the EU involves navigating regulations and evaluating AI quality, data privacy, and cost.
Privacy in the EU and Large Language Models (LLMs)
Learn how to ensure data privacy with Large Language Models (LLMs) while complying with GDPR and global regulations.
Changelog updates in 2023
The Unless team shares what they worked on in 2023 so you can stay up to date on all new features, improvements, and fixes.
Addressing potential concerns around conversational UI
Let's explore some of the main challenges and potential ways to address them
Exploring the benefits of conversational UI (Part 2)
Find out how your business can engage customers in a more personalized, efficient, and impactful manner with conversational UI.
How conversational UI can make an impact across your business (Part 1)
Find out how conversational UI can help you and your team in various parts of your business.
Introducing conversational UI components
Conversational UI: The future of customer interactions
What makes a good onboarding experience? (Part 2)
In part 2, we share tips to help you take the onboarding experience to the next level for long term success.
What makes a good onboarding experience? (Part 1)
A good onboarding is a defining factor of customer happiness. Find out how you can start optimizing the process.
Predicting the attention span of anonymous visitors (part II)
Unless develops algorithms to predict attention span of anonymous website visitors - part II of a series about the science behind it.
Predicting the attention span of anonymous visitors (part I)
Unless is currently developing a series of algorithms to predict the behavior of anonymous website visitors - including attention span.
Personalize your support docs: Help your customers help themselves
Find out how you can personalize your knowledge base to provide more relevant and efficient help to customers.