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Help center

AI zone

Learn how to train and configure your AI to make the best of it.

Configure the user experience of your AI

Customize your AI's persona, response length, supported languages, layout, and so much more.

Get started with the team assistant

Find out how you can install, authorize, configure and use the team assistant in just a few steps.

Setting up agent actions

Nudge users to the next step of their journey and provide direction based on their needs.

Review and improve conversations

Learn how to review and analyze conversations and to improve the answers.

How to add topics to training data

Organizing your training sources into topics helps avoid conflicts. Answers will be generated using the sources of one topic at a time.

How to make use of the quality control center

Find out how to generate quality control reports based on questions and answers you add.

How to select and improve the right sources to train your AI

Learn the impact of good and bad training data on AI with our guidelines for optimal results.

How to train and configure your AI

Before you can turn your user experience into a dialogue, we have to make sure that your AI will be an expert in your company and product.